Shipping & Returns

MULIKA INFO

ORDERS
As all of our pieces are handmade to order with lots of love, care and attention, please allow small imperfections, slight variations in the jewelry and size and color of stones, due to the nature of handmade work and the use of natural diamonds, so no two pieces are identical.
All pieces are carefully inspected for quality control. After your purchase, we will send you a confirmation email to notify you that we have received your order. Please see individual product pages for estimated production times. Most of our pieces require 2-4 weeks for production time, and making sure your jewelry is perfect! Bespoke jewelry pieces have their own production time, usually between 3-12 weeks, depending on the piece. We try to accommodate rush orders whenever possible, so contact us at WANT@MULIKAJEWELRY.com prior to placing your order to confirm we can make your required delivery date. 

PAYMENTS


We use PayPal to process payments. PayPal is a secure online payment gateway that encrypts your card details in a secure host environment and is very easy to use. You may already have an account. If not, you are not required to have one and can pay directly through PayPal using a debit or credit card. 

If you would prefer making a payment via a bank transfer (IL ONLY), please get in touch for arrangements to be made. Orders will only be dispatched when your payment has been cleared and received. Please note that this can take up to 5 business days.

Canceling an Order

If you need to cancel your order, please contact us as soon as possible at WANT@MULIKAJEWELRY.com

  • Cancellation must be requested within 48 hours of order placement. We begin the craftsmanship process as soon as your order is placed, so any cancellation requests after 48 hours will be considered a return and all return policies will apply.

  • We will refund you in full for your canceled order, however, deposits, rush fees, and partial payments are non-refundable.

SHIPPING

All orders within Israel are shipped via SOMETHING. Overnight and next day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes.

All shipments are sent via insured international first-class service, therefore require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. MULIKA is not liable for lost shipments when the tracking indicates the package has been signed off and delivered. There may be delays of delivery times if the customer is not available for signature upon arrival, or due to any unforeseen weather, special holidays and rare technical issues within the shipping company. MULIKA is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves MULIKA. If your order is sent back to MULIKA by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.

We ship internationally via UPS/ FedEx/ DHL (depending on the shipping restrictions for particular countries). You will be charged for this service at checkout, once you complete your purchase process and enter your exact address. Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be charged by the destination country, all of which are the responsibility of the purchaser. You will most likely have duties and taxes due upon customs clearance. These fees can be paid via the UPS/ FedEx/ DHL website and they will contact you directly. 

Please verify the accuracy of your shipping address. If your order is undeliverable because of an incorrect address, because you were not able to be contacted at the time of delivery, or a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination, it will be returned back to MULIKA automatically. You will then receive a refund for your order LESS the shipping fee, LESS the import/customs fee, and LESS the restocking fee for the item(s) you purchased.

We will not ship to a hotel or to a non-permanent address.

If shipping to Australia, please note that GST may also be incurred upon customs clearance.

Once your order has shipped, you will receive an email with your tracking number. 

 

Packaging

  • Your MULIKA jewelry will come gift-ready in a jewelry box or pouch, depending on the piece and packaged securely for shipment.

  • Paperwork will be included when applicable: a GIA/ IGL certificate, appraisals and the MULIKA certificate of authenticity.

  • A receipt will also be included to reference your order number and other order details, however, no pricing will be indicated.

 

RETURN / EXCHANGE


As all of our pieces are handmade to order, all returns will incur a 15% restocking fee. This fee covers the labor required to resize and polish the returned piece. We recommend that you confirm appropriate sizing especially for rings prior to placing your online order.

If you wish to exchange a product or return a product for store credit or refund (if applicable), please contact WANT@MULIKAJEWELRY.com with your order details and your invoice, within 14 days of receiving your order. We will accept returns of all new, unused jewelry within 14 days of delivery confirmation date with original packaging in perfect condition and all paperwork (including the GIA/ IGL certificate, appraisals and the MULIKA certificate of authenticity if applicable) MUST be returned as well. After 14 days, all sales are final.

Clients who return jewelry without the GIA certificate (if applicable) as well as additional paperwork will be credited or refunded less the restocking fee and less an additional $250 for replacement certificates. If returned pieces require extensive cleaning or repair, or are otherwise unable to be resold, we will charge a higher restocking fee depending on the work required.

If there is a manufacturing defect or production flaw in your item, an exchange for the same item will be available within 14 days of receiving your order. Please note all items are carefully inspected and photographed for quality control prior to shipping. We only replace items if they are defective or damaged. Please send us an email ASAP prior to returning your item at WANT@MULIKAJEWELRY.com, and specify your order details, your invoice and include a photograph of the defective item.  Returns of defective items will be assessed on a case by case basis prior to the shipping process. We will accept returns of defective unused items, within 14 days of delivery confirmation date with original packaging and all paperwork (including the GIA/ IGL certificate, appraisals and the MULIKA certificate) MUST be returned as well.
Once your return has been processed and inspected, we will notify you by email that your return item was received.  We will also notify you of the approval or rejection of your return. Merchandise that has been worn, used, or altered in any way will not be accepted for return/ exchange/ store credit.

All shipping charges are non-refundable. In addition, the customer is responsible for shipping costs associated with any returns or services, including custom fees for international shipping.  We recommend that you insure any shipments for up to the value of the returned item. 


Non-returnable items:
- Customized jewelry, including those with upgraded diamonds or gold.
- Bespoke (MULIKA Custom Designs)
- Deposits for Custom Designs
- Sale items
- Gift Cards
- Samples

WARRANTY & REPAIRS 

We provide a six months warranty on each and every one of our pieces, from the date of shipping to the customer. For as long as you own your jewelry, we will provide repairs if needed.  We will evaluate your piece and communicate with you about the recommended repairs. In addition, you may send us your jewelry for a complimentary thorough cleaning and inspection, just to ensure it's in top shape and sparkling beautifully!
There are a few limitations to our warranty:

  • The replacement of lost center stones is not included in our warranty. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or becoming damaged.

  • Clients are responsible for shipping costs to and from our studio for cleanings, inspections, and repair work. International clients, please check with your customs office about whether or not import fees or customs will be charged on repaired pieces. These costs are your responsibility. 

  • All repair work (with the exception of replacement focal stones) is free within the first six months of ownership. After six months of ownership, materials and labor fee may apply.  It is normal for minor wear and tears to occur when fine jewelry is worn daily. If your piece's repair needs fall beyond normal wear and tear, we will let you know about the labor or materials fee associated with your service after it is evaluated by our repair specialist.   

  • The warranty is void if you take your piece to another jeweler for resizing or repair work. Please send it to us, as we know the designs and are highly trained to work with such delicate pieces!

 

If you are not sure if your required repair falls within our warranty terms, please email us at WANT@MULIKAJEWELRY.com and we will help determine the best next steps.

MULIKA will only accept repairs for items purchased on MULIKAJEWELRY.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase.

If your MULIKA piece is in need of repair, please email us to get your repair request entered in our service schedule. The current timeline for repairs is 4-6 weeks from the time we receive your piece.

Feel free to contact us with any questions or additional information at WANT@MULIKAJEWELRY.com

RESIZING

Ring sizing is not universal, and we want your ring to fit perfectly! 
We highly recommend that you confirm appropriate sizing for rings by using our size guide prior to placing your online order.

If your ring does not fit, we offer one free resize per order within the first 30 days of ownership. The client is responsible for shipping costs both ways. We will gladly resize your ring after the 30 days period, and more than once if necessary, but this will require an additional fee of $40 plus shipping. International clients are responsible for shipping and customs fees for resizing services, so we encourage all clients to utilize our sizing service to avoid needing a resize.

Resizing for rings purchased from an authorized retailer must be returned through the original point of purchase.

Our current timeline for resizing requests is 4-6 weeks from the time we receive your ring.

Appraisals

If you plan to privately insure your MULIKA jewelry, an appraisal can be issued upon request at the time of your purchase at no additional fee. Appraisals are available for pieces valued at $1,000 and up.  An appraisal request must be submitted within 30 days of purchase date, or fees may apply.

 

Jewelry Care

As all of our pieces are handmade using precious metals and natural diamonds, delicate in nature, they should be treated accordingly 

We believe jewelry should be worn every day. However, to keep your jewelry in great condition, we recommend:

  • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.

  • Clean your jewelry regularly using warm water, dish soap, and a soft toothbrush.

  • Between wearing, place your jewelry back in its original case or another suitably lined box or pouch.

 

For more about handling and caring for your jewelry click here.

 

Mailing Instructions

Please always email us at WANT@MULIKAJEWELRY.com before you ship anything to us, so we can expect it in the mail.

All mail can be sent to:

MULIKA Nir Stern

38 Enzo Sireni st. Apt. 5
Givatayim
5324133
ISRAEL

Please be sure to:

  • Require a signature and fully insure your package

  • Use a box or padded mailer for safe travels

  • Indicate your name, order number, and shipping address clearly inside the box

  • For returns, be sure to include all original packaging and all paperwork

  • Get a tracking number for your package, in case we need to locate it in transit

Allow us 2-4 business days to process your returned package.  Once processed, we will email you to confirm it has arrived.

For more info or any question, please contact us at WANT@MULIKAJEWELRY.com