Shipping & Returns
All of our pieces are handmade to order with lots of care and attention, please allow small imperfections due to the nature of handmade work and the use of natural stones, so no two pieces are identical.
Most of our pieces require 2-4 weeks for production time, and making sure your jewelry is perfect! Bespoke jewelry pieces usually take between 3-12 weeks, depending on the piece.
We try to accommodate rush orders whenever possible, so contact us at WANT@MULIKAJEWELRY.com before placing your order to confirm we can make it on time.
We provide jewelry documentation when applicable: a certificate from the GIA when relevant or IGL Diamond Institute for diamonds over 0.25 carats upon request (see individual product page), and the MULIKA certificate of authenticity.
Your new MULIKA jewelry will come gift-ready in a jewelry box or pouch, with product documentation and packaged securely for shipment.
We use PayPal, a secure online payment gateway that encrypts your card details in a secure host environment, and is very easy to use. You may pay directly through PayPal using most debit or credit cards.
If you prefer paying via a bank transfer (IL ONLY), please contact us for arrangements to be made. We’ll start working on your jewelry once your payment has been cleared and received. Please allow up to 3 business days.
If you need to cancel your order, please contact us as soon as possible at WANT@MULIKAJEWELRY.com
We begin the craftsmanship process as soon as your order is placed, so any cancellation must be requested within 48 hours, otherwise return policies will apply.
We will refund you in full for your canceled order, however, custom jewelry, deposits, rush orders or fees, and partial payments are non-refundable.
All orders within Israel are shipped for free via Israel Post Door to door delivery service, or other carriers depending on your location.
We ship internationally via UPS/ FedEx/ DHL (depending on the shipping restrictions for particular countries). Shipping costs will show at checkout, once you complete your purchase process and enter your exact address. Prices and shipping fees do not include local import taxes, duties, VAT, etc., all of which are the responsibility of the buyer.
All shipments are sent via insured first class service and require a signature upon delivery. Please make sure you are available to sign for it as you are solely responsible for the acceptance of your order.
Please verify the accuracy of your shipping address. If your order is undeliverable because of an incorrect address because you were not able to be contacted at the time of delivery, or a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination, it will be sent back to MULIKA automatically. You will then receive a refund for your order excluding the shipping fee, import/customs fee, and the restocking fee for the item(s) you purchased. For custom jewelry, you will be contacted and charged for reshipping.
If shipping to Australia, please note that GST may also be incurred upon customs clearance.
Once your order has shipped, you will receive an email with your tracking number.
At MULIKA we strive to perfection! All items are carefully inspected and photographed for quality control prior to shipping. If your item arrives damaged please let us know immediately.
If you wish to exchange or return a product (if applicable), please do so within 14 days of receiving your order with the original receipt. We will accept returns of all new, unused jewelry with original packaging in perfect condition and with all product documentation. All returns will incur a 15% restocking fee to cover for labor, as all of our pieces are handmade to order. After 14 days, all sales are final.
If returned pieces require extensive cleaning or repair, or missing product documentation or are otherwise unable to be resold, we will charge a higher restocking fee depending on the work required. We reserve the right to deny unreasonable repairs or returns.
All customized jewelry, deposits for Bespoke, sale items, gift cards and samples are Non-returnable.
Please email us at WANT@MULIKAJEWELRY.com for all returns and exchanges in order to receive a Return Authorization Email and we will provide all the info you need.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund (if applicable) will be processed, and a credit will automatically be applied to your original method of payment, within 7-14 business days. We do not cover the cost of shipping for domestic or international returns. The same applies to any insurance and /or tax fees.
WARRANTY & REPAIRS
We provide a one year warranty for each of our pieces, starting on the date of shipping to the customer, with the original receipt. For as long as you own your jewelry, we will provide repairs if needed. The replacement of lost center stones is not included in our warranty. After one year of ownership, materials and labor fee may apply. Shipping costs are not included
We offer cleaning, inspection, and repair work, shipping costs are not included. International clients, please check with your customs office about whether or not import fees or customs will be charged on repaired pieces. These costs are your responsibility.
If your MULIKA piece is in need of repair, please email us to get your repair request entered in our service schedule. The current timeline for repairs is 2-6 weeks from the time we receive your piece.
The warranty is void for unreasonable repairs and if you take your piece to another jeweler for resizing or repair work. Please send it to us, as we know the designs and are highly trained to work with such delicate pieces!
Feel free to contact us with any questions or additional information at WANT@MULIKAJEWELRY.com
Ring sizing is not universal, and we want your ring to fit perfectly!
We highly recommend that you confirm appropriate sizing for rings by using our size guide prior to placing your online order.
If your ring does not fit, we offer one free resize per order within the first 30 days of ownership, shipping costs are not included. We will gladly resize your ring after the 30 days period, and more than once if necessary, for additional fee.
We believe jewelry should be worn every day. However, to keep your jewelry in great condition, we recommend the following:
Wear them after you’re done with your morning beauty routine and take them off before swimming, bathing, exercising, etc. so they are not exposed to chemicals of any kind.
Clean your jewelry regularly using warm water, dish soap and a soft toothbrush to help keep them shiny and in the best condition.
When not wearing it, place your jewelry back in the original case or another suitably lined box.
Give your jewelry some TLC, they are yours forever.